900 West Main Street
Radford, VA 24141
Monday through Friday
from 8:00AM to 5:00PM
The drive thru lanes stay open
until 6:00PM on Fridays.
205 Oak Street
Hillsville, VA 24343
Currently open on Tuesdays & Thursdays
from 3:30PM to 5:00PM.
Debit Card Support Team: 1-800-278-6888
Get answers for all of your debit card questions, and fixes for any issues that you may be running into with your First NRV debit card!
Debit Card Dispute Hotline (for fraudulent charges): 1-800-808-6402
In the event that a fraudulent charge clears from your debit card, you can call & dispute the charge with our debit card provider through the number listed above. If you run into complications during this process, please call 540-639-0885.
VISA Credit Card Customer Service: 1-800-808-7230
Due date information
EZCardInfo (Online Visa Card Access): 1-866-604-0380
If you ever run into difficulties while attempting to access your First NRV Visa Credit Card online through www.EZcardinfo.com, you can call this number for assistance. This is not controlled by First NRV Credit Union, and we do not have access to the system on-site for security purposes.
Visa Prepaid Card Support: 1-866-598-0698
Have a leftover balance on your prepaid card but it has expired? Running into difficulties when trying to use your card? Then call our prepaid support team today!
BillPay Technical Support: 1-877-607-9582
Are you running into difficulties while using your BillPay service through our online banking platform? Get assistance when you need it the most by calling this toll-free number!
Are you having an issue with your First NRV Credit Union accounts? Click here or use the button below to send us a message describing your problem so we can help out!
Theses messages are sent to us through a secure server. NEVER SEND YOUR ACCOUNT INFORMATION TO US THROUGH EMAIL OR SOCIAL MEDIA.
Please leave your current email address & phone number within any message that you send to us.
This will help us when we are trying to reach back out to you!
CEO/Manager & Loan Officer
Collections Officer & MSR
Marketing Director & MSR
Loan Consultant & MSR
Asst. Manager, Accounting, Loans
Insurance/Titling & MSR
Account Specialist & MSR
Generalist & MSR
President Stanley Moore
Vice President Jerry Bennett
Secretary Jason Vaughn
Treasurer Mark Armentrout
Member Scott Hill
Jada Ann Howard