Radford Branch

900 West Main Street 
Radford, VA 24141

Phone: 1 (540) 639-0885
Fax: 1 (888) 586-0349  

Hillsville Branch

205 Oak Street 
Hillsville, VA 24343

Phone: 1 (276) 728-9878
Fax: 1 (888) 586-0349


Are you having an issue with your First NRV Credit Union accounts? CLICK HERE or use the issue submission ticket on this page to send us a message describing your problem.

  • These messages are sent to us through a secure server. NEVER SEND YOUR ACCOUNT OR PERSONAL INFORMATION TO US THROUGH EMAIL, FAX, OR SOCIAL MEDIA.

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Customer Service Contact Numbers


Debit Card Support Team: 1-800-278-6888

  • Get answers for all of your debit card questions, and fixes for any issues that you may be running into with your First NRV debit card!

Debit Card Dispute Hotline (for fraudulent charges): 1-800-808-6402

  • In the event that a fraudulent charge clears from your debit card, you can call & dispute the charge with our debit card provider through the number listed above. If you run into complications during this process, please call 540-639-0885.

VISA Credit Card Customer Service: 1-800-808-7230

  • Balance Inquiries

  • Due date information

  • Payment History

EZCardInfo (Online Visa Card Access): 1-866-604-0380

  • If you ever run into difficulties while attempting to access your First NRV Visa Credit Card online through www.EZcardinfo.com, you can call this number for assistance. This is not controlled by First NRV Credit Union, and we do not have access to the system on-site for security purposes.

Visa Prepaid Card Support: 1-866-598-0698

  • Have a leftover balance on your prepaid card but it has expired? Running into difficulties when trying to use your card? Then call our prepaid support team today!

BillPay Technical Support: 1-877-607-9582

  • Are you running into difficulties while using your BillPay service through our online banking platform? Get assistance when you need it the most by calling this toll-free number!