Customer Service Contact Numbers

Get the help that you need when you need it most!

  1. Debit Card Support Team: 1-800-278-6888

    • Get answers for all of your debit card questions, and fixes for any issues that you may be running into with your First NRV debit card!

  2. Debit Card Dispute Hotline (for fraudulent charges): 1-800-808-6402

    • In the event that a fraudulent charge clears from your debit card, you can call & dispute the charge with our debit card provider through the number listed above. If you run into complications during this process, please call 540-639-0885.

  3. VISA Credit Card Customer Service: 1-800-808-7230

    • Balance Inquiries

    • Due date information

    • Payment History

  4. EZCardInfo (Online Visa Card Access): 1-866-604-0380

    • If you ever run into difficulties while attempting to access your First NRV Visa Credit Card online through, you can call this number for assistance. This is not controlled by First NRV Credit Union, and we do not have access to the system on-site for security purposes.

  5. Visa Prepaid Card Support: 1-866-598-0698

    • Have a leftover balance on your prepaid card but it has expired? Running into difficulties when trying to use your card? Then call our prepaid support team today!

  6. BillPay Technical Support: 1-877-607-9582

    • Are you running into difficulties while using your BillPay service through our online banking platform? Get assistance when you need it the most by calling this toll-free number!

Message Our Team

Send us secure messages!

Are you having an issue with your First NRV Credit Union accounts? Click here to send us a message describing your problem so we can help out!

  • Theses messages are sent to us through a secure server. NEVER SEND YOUR ACCOUNT INFORMATION THROUGH EMAIL OR SOCIAL MEDIA.

  • Please leave your current email address & phone number within any message that you send to us.

    • This will help us when we are trying to reach back out to you!

Employee Contact Information

Hillsville Office Phone: (540)228-0262 Radford Lobby Phone - (540)639-0885

Owen McKinnie 9239_pp - Version 2 (1).jpg

Owen Mckinnie

CEO/Manager & Loan Officer
Phone: (540)-228-0266

Tanya Grayson 9230_pp - Version 2 (1).jpg

Tanya Grayson

Asst. Manager, Accounting, & Loan Officer
Phone: (540)-228-0168

Sue Kirk 9243_pp - Version 2 (1).jpg

Sue Kirk

Member Services Specialist & Collections
Phone: (540)-228-0184

place holder pic.jpg

Dianna Epperly

Member Services & Collections
Phone: (540)-228-0239

Luke Bland 9232_pp - Version 2 (1).jpg

Luke Bland

Marketing & Member Services
Phone: (540)-228-0198 (Teller Line)
Phone: (540)-228-0260 (Office)

place holder pic.jpg

Stephanie Carter

Account Specialist & MSR
Phone: (540)228-0260

place holder pic.jpg

David Hundley

Loan Processing & MSR
Phone: (540)228-0234



Board of Directors

President                   Stanley Moore
Vice President          Jerry Bennett
Secretary                    Jason Vaughn
Treasurer                    Mark Armentrout
Member                      Scott Hill

Supervisory Committee

Graham Wickline
Beatrice Moore
Jada Ann Howard