Location & Contact Information

Radford Branch

900 West Main Street
Radford, VA 24141

Phone: 1(540)639-0885
Fax: 1(888)586-0349

Lobby Hours: 

  • Monday through Friday
    from 8:00AM to 5:00PM

Other Info:

  • The drive thru lanes stay open
    until 6:00PM on Fridays.


Hillsville Branch

205 Oak Street
Hillsville, VA 24343

Phone: 1(276)728-9878
Fax: 1(888)586-0349

Lobby Hours:

  • Currently open on Tuesdays & Thursdays
    from 3:30PM to 5:00PM.


Customer Service Contact Numbers

Get the help that you need when you need it most!

  1. Debit Card Support Team: 1-800-278-6888

    • Get answers for all of your debit card questions, and fixes for any issues that you may be running into with your First NRV debit card!

  2. Debit Card Dispute Hotline (for fraudulent charges): 1-800-808-6402

    • In the event that a fraudulent charge clears from your debit card, you can call & dispute the charge with our debit card provider through the number listed above. If you run into complications during this process, please call 540-639-0885.

  3. VISA Credit Card Customer Service: 1-800-808-7230

    • Balance Inquiries

    • Due date information

    • Payment History

  4. EZCardInfo (Online Visa Card Access): 1-866-604-0380

    • If you ever run into difficulties while attempting to access your First NRV Visa Credit Card online through www.EZcardinfo.com, you can call this number for assistance. This is not controlled by First NRV Credit Union, and we do not have access to the system on-site for security purposes.

  5. Visa Prepaid Card Support: 1-866-598-0698

    • Have a leftover balance on your prepaid card but it has expired? Running into difficulties when trying to use your card? Then call our prepaid support team today!

  6. BillPay Technical Support: 1-877-607-9582

    • Are you running into difficulties while using your BillPay service through our online banking platform? Get assistance when you need it the most by calling this toll-free number!


Message Our Team

Send us secure messages!

Are you having an issue with your First NRV Credit Union accounts? Click here or use the button below to send us a message describing your problem so we can help out!

  • Theses messages are sent to us through a secure server. NEVER SEND YOUR ACCOUNT INFORMATION TO US THROUGH EMAIL OR SOCIAL MEDIA.

  • Please leave your current email address & phone number within any message that you send to us.

    • This will help us when we are trying to reach back out to you!


Employee Contact Information

Hillsville Office Phone: (540)228-0262
Radford Lobby Phone - (540)639-0885

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Owen McKinnie

CEO/Manager & Loan Officer
Phone: (540)-228-0266

Sue Kirk

Collections Officer & MSR
Phone: (540)228-0184

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Luke Bland

Marketing Director & MSR
Phone: (540)228-0198


David Hundley

Loan Consultant & MSR
Phone: (540)228-0260

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Tanya Grayson

Asst. Manager, Accounting, Loans
Phone: (540)-228-0168

Dianna Epperly 9248_pp - Version 2.jpg

Dianna Epperly

Insurance/Titling & MSR
Phone: (540)228-0239


Stephanie Carter

Account Specialist & MSR
Phone: (540)228-0234


Alisha Queen

Generalist & MSR



Board of Directors

President                   Stanley Moore
Vice President          Jerry Bennett
Secretary                    Jason Vaughn
Treasurer                    Mark Armentrout
Member                      Scott Hill

Supervisory Committee

Graham Wickline
Beatrice Moore
Jada Ann Howard
Stephanie Sutphin




Christmas Club
Current Rates


Branch Office:
900 W. Main St.
Radford, VA 24141

Mail To:
PO Box 2963
Radford, VA 24143

Phone: 540-639-0885
Fax: 888-586-0349

Routing Number

Branch Hours:
Monday - Friday
8:00AM - 5:00PM



Customer Service:


ATM Locator:


Customer Service:

Online VISA Access: